Can I change my billing address? +
Yes, you can update your billing address before your order is processed. Please contact our support team as soon as possible with your order details and the new billing address.
Can I change my order information? +
Order information can be changed only before the order is dispatched. Please reach out to us immediately after placing the order if you need to make any changes.
Can I change the delivery address? +
Yes, delivery address changes are possible before the order is shipped. Contact our support team with your order ID and the updated delivery address.
How do I track my order? +
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real time.
What is your return policy? +
We accept returns within 7 days of delivery for damaged or incorrect items. Please contact our support team with photos of the product and your order details to initiate a return.
How long does delivery take? +
Delivery typically takes 3–7 business days depending on your location. For metro cities, delivery is usually faster. You will receive updates at every stage of your order.
Do you offer Cash on Delivery (COD)? +
Yes, we offer Cash on Delivery for eligible pin codes. You can select COD as your payment method at checkout.
How do I care for my plants after delivery? +
Each plant comes with basic care instructions. Generally, keep your plant in indirect sunlight for the first few days, water it moderately, and avoid overwatering. Our website also has detailed care guides for each plant.
What if my plant arrives damaged? +
We take great care in packaging our plants. However, if your plant arrives damaged, please share photos within 24 hours of delivery and we will arrange a replacement or refund.
Can I cancel my order? +
Orders can be cancelled before they are dispatched. Once shipped, cancellations are not possible. Please contact us immediately if you wish to cancel.