Order Related Policy

At Green garden, we take great care in delivering healthy and thriving plants. 

However, due to the nature of live plants, it is common for them to show minor signs of stress (such as slight drooping or yellowing leaves) during transit. Rest assured, with proper care, your plant will quickly recover and flourish in its new environment. 

Natural variations occur in plants, and factors like size, shape, and color may differ slightly from the images shown on our website. 

These differences reflect each plant's unique growth pattern and do not affect its quality or health. 

Thank you for your understanding and for choosing Green garden to bring greenery into your space! 

14 days Replacement/Refund if damaged*

Green garden Replacement Policy 

1. Eligibility for Replacement 

A replacement will be issued if: 

•  The plant/product is damaged or not in usable condition upon arrival 
•  The wrong item was delivered 

2. How to Request a Replacement 

•  WhatsApp us on  +91 7090970909 within 24 hours of delivery with: 
•  Clear images/short video of the damaged product and packaging 
•  Your order number and details of the issue 
• Our team will review the request and confirm the replacement 

3. Replacement Process 

•  Once approved, a new plant/product will be dispatched at no additional cost  If the desired plant/product is unavailable, you can: 
•  Choose an alternative of similar value 
•  Receive a coupon code 
•  Opt for the amount to be credited back to your original payment method 4. Exceptions 
•  Minor transit stress in live plants (e.g., slight drooping or yellowing) is not considered damage. The plant will recover with proper care.

Missing item in order: 

We generally ship orders in multiple consignments to ensure the products reach you safely without any damage. If you believe any item from your order is missing, we're here to help! 

Kindly follow these steps within 24 hours of delivery: 

1. WhatsApp us at  +91 7090970909 with: 

• Clear images of the products received. 
• Pictures of the packaging and the shipping label on the package. 
• Your order number and a brief description of the missing item.

 

Green garden Order Cancellation Policy 

We've nurtured your plant with love and care, watching it grow, knowing it was meant for you. It was chosen just for you, and now, we're carefully packing it—wrapping it with the same warmth and attention it received while growing. 

Somewhere, a little green life is waiting to become part of your world, to brighten your space, to grow with you. It's more than just a plant—it's a living, breathing promise of fresh beginnings. 

Before you cancel, we ask you to reconsider. This plant has been waiting for you. Let it find its home. 

1. Cancellation Window

• Orders can be cancelled within 2 hours of order placement.
  
• Once your order has been processed, cancellations will no longer be possible.
  

For any assistance or queries, please feel free to reach out to our Customer Service team on WhatsApp at +91 7090970909 – we're here to help!

2. How to Cancel

• To request a cancellation, customers can contact us via WhatsApp at +91 7090970909 or email us at support@ugaoo.com.
  
• Our Customer Support team will review the request and assist you with the cancellation process.
  

Refunds will be processed at the company's discretion on a case-by-case basis, considering the specific details of each request.

1. Eligibility for Refunds 

• The item delivered was incorrect
• The product was damaged or lost in transit 

2. How to Request a Refund 

• WhatsApp us on  +91 7090970909 within 24 hours of delivery with: ○ Clear images/short video of the damaged product and packaging ○ Your order number and details of the issue 
• Our team will review the request and confirm the refund 
• The refund will be processed within 24 hours. Once processed, it should reflect in your account within 3–5 business days, depending on your bank's processing time.

For any queries, WhatsApp us on  +917090970909 or email us at support@ugaoo.com. Thank you for choosing Green garden!